RackMountSales – All of our monitors with and without KVM Switch include a standard 2 year warranty. The warranty covers replacement of parts over the 2 year warranty period. The standard warranty also includes our exclusive Crystal Care Service Plan. If anything needs to be repaired within the first 6 months, we pay the freight cost both directions for repair. When products need repair that are out of warranty, we suggest returning the product for inspection so we can provide a cost for the repair. In most cases, the repair fee is reasonable and will provide additional years of use on the repaired product. We offer a 3rd year warranty as an option, however, the best value is with the 2 year warranty and Crystal Care Service plan which is included with all rack mount LCD’s and KVM Switches. Crystal Image Technologies We take great pride in making sure our customers are satisfied. Our online chat service is available 24 hours a day as well as the 800 number will almost always be answered regardless of work hours or weekend days. We strive to build long term relationships with our customers and greatly appreciate the opportunity to provide solutions that fit your needs.