RackMountSales - Crystal Image Technologies success comes from the high level of customer service provided to our clients. We have a perfect BBB Rating and pride ourselves on shipping your order the same day when possible. Same day shipping can depend on the time of day the order is placed. We accept online and verbal orders. We do a quick review to make sure all items on the order look correct, and if there is anything that looks questionable, rest assured, we will call to confirm the details prior to shipping.  We also run a quick history check to see if  similar product was ordered in the past. In addition to providing our quick ship service.We offers a 2 year warranty on most products as well as the exclusive Crystal Care Service Plan. If anything needs repair within the first six months, freight is paid both directions for the repair. Our phone line is always open, 24 hours a day. If you have a question or need assistance, we are always available to help. In addition, should a product need to be returned, we offer a 30 day return policy. So please call us or visit our home page at www.rackmountsales.com  with your needs. We would love to help 800-542-2489.