Caller: I’ve got a keyboard and a monitor. I’m having issues with the connecting to our KVM switch. It comes with a cable that’s supposed to connect to the KVM switch, but when I plug it in, it doesn’t recognize the keyboard or mouse, the keyboard has no response.

Response: What kind of KVM switch do you have?

Caller: It’s new. It’s a Triplight 8 port 1U Rack model USB and PS/2 KVM switch

Response: I’m wondering if it requires a separate USB cable or connection for the keyboard separate from the mouse. I don’t know if that’s the issue or not. It the KVM switch is their real old technology, it probably requires a separate cable connection for the keyboard and a separate cable connection for the mouse. I am surprised they still sell a KVM with PS/2. There aren’t many PS/2 systems around anymore.

Caller: Is there any kind of cable that would separate the two? I am getting a little frustrated as the KVM switch I ordered from triplight did not come with cables. I had to order them separately after the KVM switch was delivered. Now, the unit doesn’t even plug in without a PS/2 connection.

Resonse: I will talk to my engineers to see if there are any issues connecting to that KVM. We have an older combination cable we still offer for real old equipment. It has a USB and PS/2 connection on the cable.

Caller: Is there any USB drivers I need to install on each particular server?

Response: No, the monitor is plug and play. I spoke with our engineers. You can either try our combination cable, or I would recommend ordering a KVM Switch that uses more current technology. If the combination cable doesn’t work, I can guarantee our KVM switch will work for your application. It wouldnt be a problem if you were using a PS/2 Keyboard drawer and a traditional rackmount LCD Panel

Caller: Great, in fact, I think I will just return the triplight and order the one you have that works.

Response: Sounds good. The part# is KVM-S8. It includes 8, 6 foot USB / VGA KVM Cables and all mounting hardware. You don’t need to worry about needing any additional components.

Caller: Do you guys take credit cards for paying invoices?

Response: Yes.

Caller: I am looking for a rackmount monitor with a 1U drawer, no keyboard that is 19 inches and a minimum of 1600 x 1200 resolution for our application.

Response: We have quite a few options on the website listed under “LCD Monitor Drawers.” What is the mounting depth you are dealing with?

Caller: The rack we have is 24 inches from the front rail to the rear rail.

Response: The biggest screen that will fit traditionally in a 1U configuration 20 inches. It is 1600 by 1200. The RMD-151-20 is a 1600 X 1200 resolution drawer, but it requires 25.6” physical chassis depth.

Caller: It’s going to be in a transit case so I don’t believe that will fit. Even though the end caps are 2-3” deep, we need room for the video and power cables.

Response: I was wondering if we might be able to mount it to 24 inches depth because the cover for the case can go up to about 3 inches. Do you know who manufactures the transit case you are looking at?

Caller: I am not sure who manufactures the case but it is going to be 24” depth. Do you have a 19 inch version?

Response: We have a 19” but the resolution is 1280 X 1024 or 1440 X 900.

Caller: So 20” is the only one that’s 1600 X 1200?

Response: Yes, however, we can also go with a 17” High Resolution LCD Drawer. They are available in resolutions 4K, 1920 X 1200, and 1920 X 1080. Will that work for your application?

Caller: I’m running into two problems: the resolution or the depth.

Response: The 20” has some limitations on the style of mounting rails because it’s so wide that we had to make the bracket system is different.

Caller: The front rails that you would normally see on the 19 inch rack is from left to right, end to end, 19.96 wide. The rails are a width of 16.95.

Response: We could possibly fit that 20 inch in there, but the chassis depth, as far as I know, would still be 25.6” from front to rear. If you can confirm the depth of the covers, it still might fit.