Caller – I would like to order a server rack some shelves along with an RM-131-17-801 with KVM Switch – We will be installing at two sites. Can you send a formal quote with the lead time?

Response – Yes, please forward an email with the full physical address for each location. We will provide a quote with shipping cost for each server rack along with the 1U KVM Drawer per site. We will also include lead time for planning. We can then coordinate the ship time so you can make plans to meet the shipment at your customers site for the installation. Can you also confirm if there is a loading dock at each site? Otherwise, a liftgate service will be needed and could affect the shipping rate. Or, if the customer site has a fork lift, that will work as well. Once the order is processed, you will see an order acknowledgement email with the details including the line item pricing and part#s with the total cost and the physical shipping address. If you see a discrepancy with the details of your order please let us know prior to shipping. Your credit card is authorized at the time of ordering. The card will be captured for payment on the day it ships.

Caller – We also need a shelf for each server rack to support a vertical UPS. Can you tell me if you have an adjustable depth shelf and include that in the quote?

Response – Absolutely, we will include 1 shelf per server rack for your application. The basic shelf has a weight capacity of 100 lbs. You will see the quote shortly. Please confirm the server rack depth to make sure the shelf and the 1U rackmount monitor will fit properly in your rack. If the depth of the rack is shorter, we have many options available to integrated into your rack configuration. The racks ship from Minnesota and the KVM Drawers ship from California. We will coordinate the ship dates so the monitors and racks show up at the same time. We cant guarantee delivery dates but will do our best to have them arrive together. The monitor with KVM switch includes all mounting hardware and also comes with eight, six foot long USB/VGA cables. If you have any questions regarding set up and configuration, please let us know, we have our tech support team standing by to assist with any questions you might have.