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Your Satisfaction is our Top Priority

 

RackMountSales.com is designed as an easy to navigate online store for Crystal Image Technologies, Inc.

Purchasing information


We accept Visa, MasterCard, American Express, and Discover. How secure is your order? Completely secure!

 

Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.

 

  

Ordering information

When you order from RackMountSales.com you will get the best service available.

 

Orders received before 10 AM EST will be processed on the same business day, and will typically ship within 1 to 2 business days (depending on product availability).

Orders received after 3 PM EST will be processed the same business day or the following business day, and will typically ship within 1 to 3 business days (depending on product availability).

 

Some products may have longer lead time for shipping. You may log in any time to check status of your order.

 

When you place your order you will be e-mailed an Order Acknowledgement. The Order Acknowledgement will have a link that will allow you to view the details of your order and print an invoice.

 

Whenever the status of your order changes, i.e. it has been processed and waiting on shipment, or when your order ships out, you will be sent an e-mail notification of the new status of your order. This e-mail notification will have a link that will allow you to view the details of your order and print an invoice.

 

You may always log-in to RackMountSales.com to find out the current status of your order.

You may also log in to RackMountSales.com to lookup previous orders you placed, and use that information to quickly place a new order.

We will do everything in our power to keep you up to date so you know what the status of your order is. If you have any questions about your order, please write to Customer Service via our contact form. 

 

Shipping information


Domestic orders (USA)


RackMountSales.com currently offers a variety of shipping methods such as:

 

UPS Ground

UPS 3 Day

UPS 2 Day

UPS Next Day 

We also will ship with 3rd Party Billing if you prefer to use your own account.


When you provide your shipping address please make sure it is a physical address (no PO boxes please) and is valid shipping address. Also make sure there is a phone number where you can be reached during the day in case there is a delivery problem.

 

All shipping prices are our very best estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly larger than the estimated charge, we will increase the shipping charge and contact you before shipping the order, to get your approval. If you do not respond, we can not ship out the order.


Pallet shipping does not configure accurately on the site - we will contact you with actual shipping costs prior to processing your order.

 

If you have any questions regarding shipping, please contact us at sales@rackmountsales.com or call 800-542-2489

 

International orders

RackMountSales.com is more than happy to ship anywhere in the world. RackMountSales.com currently offers a variety of shipping methods such as:

 

International Orders ship from our distribution center in Hong Kong.

 

Your package may be held up in customs and may take longer to be delivered than we estimate.

 

International shipments might be subject to Duty, Brokerage fee, G.S.T., P.S.T. and other import taxes which will be collected from you by the shipping company upon delivery. RackMountSales.com has no control over these charges and does not collect them. These charges are typically based on the value of the product.

 

When you provide your shipping address please make sure it is a physical address (no PO boxes please) and is valid shipping address. Also make sure there is a phone number where you can be reached during the day in case there is a delivery problem.

 

All shipping prices are our very best estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly larger than the estimated charge, we will increase the shipping charge and contact you before shipping the order, to get your approval. If you do not respond, we can not ship out the order.

 

If you have any questions regarding international shipping, please email sales@rackmountsales.com or call 800-542-2489

 

Sales Tax information

RackMountSales.com is based in Arvada, Colorado. Colorado residents are liable for the sales tax of the county in which they reside. The minimum tax rate charged in Colorado is currently 4.1%. 

 

Due to software limitations, and in order to abide by law, there may be a need for Sales Tax rate and amount to be adjusted after your order has been placed. If this is the case, the final Sales Tax rate and amount on your order will reflect the correct Sales Tax rate that applies to the county of the shipping address.

 

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