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Crystal Care Service Plan and Warranty Information

 LCD's, KVM Switches, Keyboard Drawers Crystal Care 50$ Value!

Our Exclusive Crystal Care Service Plan is included on all rackmount LCD monitors, KVM Switches, Keyboard Drawers, and rackmount monitors with integrated KVM Switches.

The Crystal Care Service Plan covers ground shipping freight costs both ways for repair during the first 6 months after purchase. This is in addition to the standard 2 year warranty (covers freight one way for repair). The Crystal Care Service Plan is an exclusive offer from Crystal Image Technologies. As a valued customer, this provides an additional $50 Value!

Guarantee
We offer a 30 Day Money Back Guarantee on every product we offer.
 
Cancellation Procedures
If you wish to cancel an order, you must contact us immediately.  Please call our customer service department at 800-542-2489 or email sales@rackmountsales.com If you email, please include your order number , your name, address, and phone number. 
 
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation request was documented as being received after the order was shipped by us, we will refund the merchandise total less shipping and handling charges once we have received the returned item.  If the item was shipped, you will need a RMA# to receive a refund.  The returned item must be in new condition and must have all manuals, accessories, and in the original package containing all of the original packaging materials.
 
NOTE: Merchandise sent with no RMA number becomes the property of Crystal Image Technologies. Crystal Image Technologies is not obligated to provide a return or replacement for such returned product. 
 
Warranty Procedures

Two-Year Warranty
All LCD Products, including Rackmount MonitorsRackmount Monitors with KVM, LCD Monitor Drawers, and Rackmount LCD Panels, along with USB KVM, IP KVM Switches and Rackmount Keyboard Drawer products come with a 2 year warranty against manufacturer defect or failure from the date of purchase.  This warranty covers repair of the product.  If product arrives damaged or is defective upon arrival, product will be replaced and the freight will be paid both ways by manufacturer.  Manufacturer must receive notification within 30 business days from date of shipping.  If product is defective after the 30 day period, product can be returned with an RMA# for repair.
Warranty does not cover damage by accident, misuse, neglect, or improper use or transportation of product.
  
 
 
Guarantee
We offer a 30 Day Money Back Guarantee on every product we offer.
 
Cancellation Procedures
If you wish to cancel an order, you must contact us immediately.  Please call our customer service department at 800-542-2489 or email sales@rackmountsales.com . If you email you must include your order number , your name, address, and phone number. 
 
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation request was documented as being received after the order was shipped by us, we will refund the merchandise total less shipping and handling charges once we have received the returned item.  If the item was shipped, you will need a RMA# to receive a refund.  The returned item must be in new condition and must have all manuals, accessories, and in the original package containing all of the original packaging materials. After the 30 day money back guarantee period, orders are subject to a 20% restock fee, and inspection upon return. If products are returned damaged, additional charges may be added to the order, decreasing the amount credited to the customer.
 
NOTE: Merchandise sent with no RMA number becomes the property of Crystal Image Technologies. Crystal Image Technologies is not obligated to provide a return or replacement for such returned product. 
 
Warranty Procedures

One-Year Warranty
All Climate Monitoring products come with a 1 year warranty against manufacturer defect or failure from the date of purchase.  This warranty covers repair of the product.  If product arrives damaged or is defective upon arrival, product will be replaced and freight paid both ways by manufacturer.  Manufacturer must receive notification within 30 business days from date of shipping.  If product is defective after the 30 day period, product can be returned with an RMA# and manufacturer is responsible for 1 way freight charge.  Warranty does not cover damage by accident, misuse, neglect, or improper use or transportation of product.
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